Reference

Open inbox cuan slot Terms & Conditions

inbox cuan slot Terms & Conditions explain how your account, wallet status and lobby access work before you open an account.

Account eligibilityWallet verificationPolicy accessData requests
inbox cuan slot Open inbox cuan slot Terms & Conditions
POLICY HELP

Check account terms through support

A clear contact path matters when a policy question affects your account or wallet record.

Account access Use the support route shown after login when you need clarification about phone verification, duplicate accounts, an account detail correction or a restriction applied under these Terms & Conditions. Include your account identifier, not your password.
Wallet status For DANA, OVO, GoPay or QRIS questions, send the transaction reference and payment receipt through the cashier-linked support path. We use those details to explain whether a policy check is pending, matched or requires another account step.
Policy changes When you need to ask about a revised clause, data request or access condition, contact us through the support area connected to your account. We can point you to the relevant version and explain the next action where local law permits.
DATA PRACTICE

Browse how we apply these conditions

Our policy handling follows the account actions described in these Terms & Conditions rather than a broad promise about every situation.

Account data

We use the account details you submit to create access, match your phone verification step and connect your account with its policy status. If a detail is wrong, send a correction request through the account support route rather than opening a second account.

Payment records

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference can be retained to trace a transaction and apply the relevant Terms & Conditions. We do not ask you to send a password or wallet PIN in a support message.

Cookies

Cookies can keep an account session, language choice or policy acknowledgement available on your device. Clearing browser cookies may sign you out and require the phone verification or account access step again.

Account security

You must keep login details private and sign out on a shared device. If you notice an unfamiliar session, stop using that session and contact support through the account area so we can record the security request under these conditions.

Retention period

We retain account, support and payment references for as long as needed to operate the account, resolve a policy question, meet a legal duty or establish a transaction record. A request to remove data may be limited by those duties.

Change requests

To request a correction, access copy or policy-related data change, contact us from the account support area and describe the exact record. We may ask for account verification before making a change, and the result depends on local law.

Find answers about account conditions

The questions below address the Terms & Conditions points most relevant before account access, including local eligibility, wallet records, device sessions and personal data. If your situation is not covered, use the support path attached to your account and quote the clause or transaction reference you are asking about.

You can open the Terms & Conditions page before creating an account and return to it from the account or policy area after login. We may show a revised version before continued access, and you should read the displayed wording before confirming any account step.

Yes. Account access and eligibility depend on local law. You must decide whether access is permitted where you are located, while we may limit or refuse access where local law requires it or where the account details do not satisfy these conditions.

You need to submit accurate account details and complete phone verification when requested. The same account is used for the casino and wallet record, so creating another account to avoid a check can conflict with the Terms & Conditions.

The payment name, account details and transaction reference must be clear enough to match your account. A DANA, OVO, GoPay or QRIS entry may remain pending while we check a receipt or status, and wallet credentials should never be sent to support.

Yes, the policy applies whether you access the account through a mobile browser or desktop browser. Clearing cookies, changing devices or ending a session may require login and phone verification again before the account area opens.

Send a specific correction, access or deletion request through the support route inside your account. We may verify your identity before changing a record, and retention or legal duties can limit what we remove under these Terms & Conditions.

We can update the Terms & Conditions when operational or legal requirements change. The revised wording will be made available through the policy area, and continued account access after any required notice means you should read and accept the updated conditions.